Worldwide Shipping, Reliable Carriers, Professional Handling.
At MAAS Laser, we carefully prepare and inspect our products before dispatch and work with leading international shipping providers, including DHL and FedEx, to offer reliable domestic and worldwide delivery services.
1. Shipping Destinations
We ship throughout Saudi Arabia and to most countries worldwide, subject to carrier availability, international transportation restrictions, and destination-country regulations. Certain destinations may be restricted or temporarily unavailable.
2. Shipping Rates
Domestic shipping within Saudi Arabia starts from SAR 65 (approximately USD 18), depending on shipment weight and destination.
International shipping charges are calculated according to shipment weight, destination country, and the shipping carrier's rates.
The applicable shipping cost is calculated during checkout after the customer enters the delivery address and order details.
3. Order Processing
Orders are prepared only after payment has been successfully received and confirmed in our accounts.
After payment confirmation and subject to product availability, we normally require 48–72 hours during working days for product inspection, preparation, protective packaging, and dispatch.
This preparation period is separate from the carrier's transportation time.
4. Estimated Delivery Time
International express shipping generally takes approximately 3–5 business days after dispatch, depending on the destination, carrier schedule, customs procedures, and local conditions.
Delivery estimates are not guaranteed and may change because of customs inspections, transportation disruptions, public holidays, force majeure, or international events beyond our control.
5. Customs Clearance and Import Requirements
International customers are responsible for customs clearance in the destination country, including applicable import duties, taxes, permits, approvals, and additional documentation required by local authorities.
MAAS Laser provides appropriate commercial invoices and available shipment documentation identifying the supplied items.
We are not responsible for destination-country customs fees, import restrictions, clearance delays, or additional requirements imposed by local authorities, to the extent permitted by applicable law.
Customers are advised to verify local import requirements before placing an international order.
6. Shipment Handover and Responsibility
MAAS Laser fulfills its dispatch obligations by preparing the confirmed order, packaging the items appropriately, and handing the shipment to the selected carrier.
Once the shipment has been accepted by the carrier, transportation and delivery operations are handled by that carrier, while destination-country customs clearance and import requirements remain the recipient's responsibility.
MAAS Laser is not responsible for delays or additional charges arising from customs clearance, carrier disruptions, or circumstances outside its reasonable control, subject to applicable mandatory legal obligations.
Where shipment loss or damage occurs during carriage, claims are handled in accordance with the carrier's applicable terms and any agreed insurance coverage. Any additional insurance service, if available, must be arranged separately.
7. Shipment Tracking
Once the shipment is dispatched and tracking information becomes available, customers can use the tracking details to monitor delivery progress.
For further information, please contact our team or refer to our Terms & Conditions.